 |
PERFORMANCE
INFORMATION FOR OUTCOME 3
|
Outcome 3.1.2—Travel
and Transport Services |
 |
| QUALITY | | |
|
| Target | | Result |
| Travel agency services contract delivered in accordance
with the service level agreement. | | Achieved—During
the 2000–01 financial year Jetset processed approximately 26,000 reservations.
Less than one per cent of reservations resulted in customers expressing dissatisfaction
with Jetset. |
| 90 per cent
of travel allowance claims processed within five working days. | | Achieved—92
per cent of travel allowance claims were processed and paid within five working
days. |
Satisfaction with
COMCAR services in 98 per cent of all reservations. | | Achieved—Satisfaction
rated at 99.6 per cent. |
|
| | | |
|
| Target | | Result |
| 26,000 travel allowance nights paid. | | 24,223
paid—These measures are demand driven. |
| 30,000
flight reservations to be processed. | | 25,329
flights processed—This measure is demand driven. |
50,000 COMCAR vehicle reservations provided (excluding
the Parliament House shuttle service). | | Surpassed—56,779
vehicle reservations provided. |
|
