 |
PERFORMANCE
INFORMATION FOR OUTCOME 3
|
Output
3.1.1—Accommodation and Entitlement Services |
 |
| QUALITY | | |
|
| Target | | Result |
| Successfully managed contracts producing service delivery of accommodation,
information technology, postage and security services that is in accordance with
service level agreements. | | Achieved—Performance against
service level agreements was positive during 2000–01. A highlight was the
development and implementation of enhanced reporting arrangements. |
| 90 per cent of personnel/pay variations received prior to cut-off processed
in that pay. | | Achieved—94 per cent of pay/personnel variations
were processed in the same period as they were received. |
| 95 per cent of customer enquires successfully responded to within one working
day. | | Not met—A 90 per cent result was achieved. Some
customer enquires were quite complex and required consideration and discussion
between areas in Finance, taking longer than one working day to resolve. |
| Professional development program for MOPS Act staff which is targeted at key
skills needs and is well received. | | Achieved—Provided
37 courses attended by over 300 participants. Average ratings for the programme
in 2000–01 in the good to excellent category were between 90 and 98 per cent. |
| Monthly reporting to Senators and Members on entitlement usage that is accurate
and timely. | | Achieved—Improved processes have seen more
accurate reports distributed to Senators and Members within predetermined timeframes.
|
| Six-monthly reports to Parliament on
Parliamentarians' paid travel expenditure that is accurate and timely. | | Achieved—Both
reports were tabled within six months of the period reported against. The reports
were developed using improved processes, leading to greater accuracy. |
90 per cent of superannuation payments/variations received prior to cut-off
will be processed in that pay. | | Surpassed—100
per cent processed. |
Superannuation statements
and annual reports issued by 31 December each year. | | Achieved—Statement
issued by 31 December. |
|
| QUANTITY | | |
|
| Target | | Result |
| 40,000 entitlement transactions for Senators, Members and their
staff. | | 291,708 transactions—This is demand
driven. The target was under-estimated. |
| 25,000 service calls received via Parliament and Staff Desk Units. | | 17,662
service calls—Finance responded to 90 per cent of customer inquires within
one working day. This measure is demand driven and the target was an over estimation. |
Approximately 900 Parliamentary services transactions including:
| | |
|
| | 358
letters—This measure is demand driven. |
| | | 340
briefs—In line with target. |
|
| | 47
Questions on Notice—In line with target. |
- 10 Political Exchanges arranged.
| | 12
exchanges—Timing of exchanges is negotiated between participating exchange
countries and is subject to change. As a result, the 2000–01 financial year
saw an additional two exchanges. |
| Annual
superannuation and ad-hoc advice to 224 members. | | Surpassed—2,311
statements/advice provided against a target of 1,693. |
| Pay and update superannuation pensions of 330 beneficiaries. | | Achieved—All
PCSS beneficiaries' pensions paid on time. |
|
