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PERFORMANCE
INFORMATION FOR OUTCOME 3
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Effectiveness—Overall
Achievement of the Outcome |
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| Target | | Result |
Indicators of achievement of outcome: | | |
- Improved services to clients.
| | Achieved—Performance
against service level agreements was positive during 2000–01. Services to
clients were improved through more accurate reporting processes. In 2000–01
special occasions required additional services. Clients responded favourably. |
- Improved access to information and guidance on entitlements.
| | Achieved—The continued development
of the account manager system facilitated better access to information and guidance
for Senators and Members. |
- Improved entitlements management services.
| | Achieved—Improvements
in the certification procedures including additional information on key entitlements
provided for improved management. Incorporated in this is further information
in monthly reports to Senators and Members. |
Indicator of contribution of outputs to outcome: |  | |
- Provision of high quality and timely advice and support
services to Senators, Members and their staff.
| | Achieved—Inquiries
were responded to within specified timeframes. Monthly reports were delivered
within set timeframes. The training for MOPS Act staff was an example of the high
quality service provided to clients based on their feedback. |
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